📦 Shipping
- Order Processing: All orders are processed within 1–2 business days.
- Delivery Timeline: Standard delivery takes 3–7 business days, depending on location.
- Tracking: Customers receive a confirmation email with tracking details once the order is dispatched.
- Accuracy: Please ensure your shipping address is correct; Cosmetology is not responsible for delays caused by incorrect information.
🔄 Returns & Refunds
- Eligibility: Returns are accepted within 30 days of purchase for unused, unopened items in their original packaging.
- Non‑Returnable Items: Gift cards, downloadable software, intimate or sanitary goods, hazardous materials, flammable liquids/gases, and certain health/personal care items.
- Partial Refunds: Granted only in specific cases (e.g., opened media products, items not in original condition, or returns beyond 30 days).
- Process: A receipt or proof of purchase is required. Please do not send products back to the manufacturer.
- Refund Timeline: Once inspected and approved, refunds are processed to the original payment method within 7–10 business days.
⏳ Late or Missing Refunds
First check your bank account.
Then contact your credit card company (posting may take time).
Next, contact your bank (processing delays may occur).
If you still haven’t received your refund, please contact us at
support@cosmetology.london.
🎁 Gifts
- If marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
- If not marked as a gift, or shipped to the gift giver, refunds will be issued to the gift giver.
🔄 Exchanges
- Items are replaced only if defective or damaged.
- To request an exchange for the same item, email us at support@cosmetology.london and ask the nearest warehouse/office address location.
📮 Shipping Returns
- To return your product, email support@cosmetology.london to ask for nearest warehouse/office address for return.
- Customers are responsible for return shipping costs unless the product was defective or incorrect.
- Shipping costs are non‑refundable; if a refund is issued, the return shipping fee will be deducted.
- For expensive items, consider using a trackable shipping service or purchasing shipping insurance.
❓ Need Help?
For questions related to refunds, returns, or exchanges, contact us at support@cosmetology.london.